Author Archives: Daryl Orts

Second trip to Vietnam

In September, I took my second trip to our office in Ho Chi Minh City (formerly Saigon).  I was extremely impressed, as I was on my first visit back in May, with the intelligence, energy and commitment of the people … Continue reading

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Tribute to Mariano Rivera

I don’t like the New York Yankees.  Anyone who knows me well knows that.  I always root for whoever is playing against them.  This weekend will be different – my admiration for Mariano Rivera will trump those feelings. Mariano Rivera … Continue reading

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Slideshare version of my Paul McCartney post

With help from Warren Sukernek, Amber McCrory and Brian Crouch, my “Lessons from the Paul McCartney Concert” has been turned into a SlideShare presentation. http://www.slideshare.net/SDLonline/8-customer-experience-lessons-from-paul-mccartney [SlideShare is the world’s largest community for sharing presentations – an online slide hosting service.  Users can … Continue reading

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My Favorite Bookmarks

I read a lot of books – actual, physical books with pages made out of paper.  Over the years, I’ve used a variety of different bookmarks.  My goals in finding a bookmark were always pretty consistent.  It had to be … Continue reading

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8 Business Lessons Learned from Paul McCartney

Last Friday night, I watched Paul McCartney play the first rock concert ever at Seattle’s Safeco Field.  He put on an incredible performance (which is reviewed here and here).  As I reflect back on the event, I recognize some core … Continue reading

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Strategic Planning Offsite

Last week, our leadership team went to a strategic planning offsite.  I know the perception of these meetings is often negative: they’re boring to attend, their results are fleeting, and (wherever the offsite is located) it’s a boondoggle to travel … Continue reading

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First Trip to Vietnam – Sightseeing

My last post described my first trip to Vietnam, in the middle of May.  After my week in the office, I had Saturday free to be a tourist in Ho Chi Minh City, before heading to the airport for a … Continue reading

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Another Milestone – My First Trip to Vietnam

My last post celebrated a family milestone – my daughter’s graduation. As I left Miami after graduation, I immediately embarked on another milestone – my first trip to Vietnam.  In my new job, our team has an office in Ho … Continue reading

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A Family Milestone

This week marked a major milestone in my life – my daughter graduated from college, earning a BFA in Musical Theatre from the University of Miami.  My wife and I are incredibly proud of her and her achievements, matching the … Continue reading

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Social Media Stories

I wrote this post for the SDL corporate blog, but liked it enough to post it here. Social media usage in business is exploding, but it hasn’t yet provided a “magic bullet” to help companies use it to improve their … Continue reading

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